This Privacy Policy applies to the Topline Transport User mobile application (the “App”), which is owned and operated by Topline Transport (“we”, “us”, or “our”). Your privacy matters to us. This Privacy Policy explains what information the Topline Transport User app collects, how we use it, who we share it with, and the choices you have. By using the Topline Transport User app or website, you consent to the practices described here.
1. Information We Collect
| Category | Examples |
|---|---|
| Account information | Name, phone number, email address, profile photo |
| Booking details | Pickup & drop locations, goods description, fare history |
| Location data | Real-time GPS during active trips (with your permission) |
| Payment data | Transaction records (card details are handled by our payment partner) |
| Device & usage | Device model, OS, app version, IP address, diagnostics |
2. How We Use Your Data
- To create and manage your account.
- To match you with nearby driver-partners and fulfil bookings.
- To process payments, refunds, and generate invoices.
- To provide customer support and resolve disputes.
- To send service updates, booking notifications, and (with consent) promotions.
- To improve safety, prevent fraud, and comply with legal obligations.
3. Location Data
We collect precise location data to show nearby vehicles, enable live trip tracking, calculate fares, and ensure safety. You can disable location access in your device settings, but this may limit core features of the Service.
5. Payment Information
Payments are processed by PCI-DSS compliant third-party gateways. Topline Transport does not store your full card or banking credentials on its own servers.
6. Data Security
We use industry-standard safeguards including encryption in transit, access controls, and secure infrastructure to protect your information. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time from within the app.
8. Your Rights
- Access and review the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Withdraw consent for marketing communications at any time.
- Export a copy of your data via the in-app data export feature.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date reflects the latest revision. We encourage you to review this page regularly.
11. Contact Us
This App and its data practices are operated by Topline Transport. For privacy-related questions or requests regarding the Topline Transport User app, contact our Data Protection team at [email protected].