This Privacy Policy describes how the Topline Transport User mobile application (the “App”) handles your personal information. The App is owned, published, and operated by Topline Transport (“Topline Transport”, “we”, “us”, or “our”). This policy applies to all users of the Topline Transport User app available on Google Play. By downloading, installing, or using the App, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
The Topline Transport User app collects the following categories of personal data so that we can provide booking and transport services to you:
| Category | Examples |
|---|---|
| Account information | Name, phone number, email address, profile photo |
| Booking details | Pickup & drop locations, goods description, fare history |
| Location data | Precise (GPS) location during active trips, with your permission |
| Payment data | Transaction records (full card details are handled only by our payment partner) |
| Device & usage | Device model, operating system, app version, IP address, crash diagnostics |
2. How We Use Your Data
- To create and manage your Topline Transport User account.
- To match you with nearby driver-partners and fulfil your bookings.
- To process payments, refunds, and generate invoices.
- To provide customer support and resolve disputes.
- To send service updates, booking notifications, and (with your consent) promotions.
- To improve safety, prevent fraud, and comply with legal obligations.
3. Location Data
The Topline Transport User app collects precise location data to show nearby vehicles, enable live trip tracking, calculate fares, and ensure safety. Location is collected only while you are using the App for a trip or as required by an active booking. You can disable location access at any time in your device settings, but this may limit core features of the Service. We do not use location data for advertising.
5. Payment Information
Payments are processed by PCI-DSS compliant third-party payment gateways. Topline Transport does not store your full card number or banking credentials on its own servers.
6. Data Security
We use industry-standard safeguards including encryption in transit, access controls, and secure infrastructure to protect your information. However, no method of transmission over the internet is 100% secure.
7. Data Retention & Deletion
We retain your data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated personal data at any time from within the Topline Transport User app, or by emailing us using the contact details below.
8. Your Rights
- Access and review the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Withdraw consent for marketing communications at any time.
- Export a copy of your data via the in-app data export feature.
9. Children's Privacy
The Topline Transport User app is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. The “Last updated” date at the top reflects the latest revision. We encourage you to review this page regularly.
11. Contact Us
The Topline Transport User app and its data practices are operated by Topline Transport. For any privacy-related questions, requests, or to request deletion of your data, contact our Data Protection team at [email protected].